House Rules:

Security, Damage & Cleaning Deposit
To ensure that our vacation homes are well maintained and cared for, we require a security deposit. . The security deposit will be used to cover any damages, missing items or extraordinary cleaning fees.  We appreciate our guests and the fine care they give our homes during their stay and we rarely find the need to keep any of the security deposits.  Deposits are refunded the 10th of the next month following your stay.

Check-In and Check-Out:
Check-In begins at 3 p.m. and Check-Out is 10 a.m. Due to the high volume of activity during the summer season and the time required to clean all the homes between renters, we are not able to accommodate early check-ins or late check-outs.

Housekeeping & Linen Supplies:
All of our homes are defined as“ housekeeping units” and daily maid service is not provided.

Each home provides bed linens (sheets, pillowcases, & bedspread/comforter) per bed as well as bath towels and wash cloths for the bathrooms. Please do not take towels for use outside the home. You must bring your own beach/boating towels.

Your vacation home will have a starter roll of toilet paper in the bathrooms. You are responsible for your own usage of toilet paper and other paper products during your stay.

Noise Ordinance
Be respectful of your neighbors! All outdoor noise after 11:00 PM should be kept to a minimum or stopped completely. .

Parking
Parking is plentiful at Hidden Treasure for cars and trailers.

Septic System
Please do NOT flush anything except toilet paper down the toilet. Any other products, facial tissues, paper towels, feminine protection of any type will clog the septic system. A clogged septic system becomes very uncomfortable fairly quickly for everyone in your party.

Trash Removal
All trash must be bagged and placed in your trash cans outside your vacation home and tightly secure the lid.You must bring your own trash bags. Due to the hungry nature of raccoons and other wild animals, do not allow containers to overflow or leave full trash bags sitting outside the trash containers. Full & tied trash bags will be picked up periodically throughout the week. 

Insects
Though all of our vacation homes are sprayed regularly by a professional pest control company, ladybugs, wasps, and other insects sometimes visit the premises. In the event our guests discover a major infestation, notify the guest coordinator.

Hot Tubs
It is important to note that certain health risks are associated with the use of a hot tub. It is the responsibility of the registered guest to inform anyone using the hot tub during their stay of the potential hazards. Prior to using hot tub, wash off all suntan lotion, clay, mud, gravel etc. from your person. Do not add water or chemicals to hot tub—contact guest coordinator if you feel this is needed. Beware, hot tub covers are for insulation purposes and will not support a person. DO NOT STAND OR SIT ON HOT TUB COVERS, they will break, possible injuring someone, and you will be charged for its replacement. Keep covers closed while not in use. We will make every effort to ensure the hot tub is working properly, however, if it is temporarily out of order, renters are not entitled to a refund.

Use Hot Tubs at your own Risk

House Rules:

Pet Policy
NO Pets are allowed at Hidden Treasure.

Remove Shoes
Please remove dirty shoes before entering the home. The “Tennessee clay” is harmful to the floors.

No Smoking Policy
No smoking of any kind whatsoever shall take place inside our properties. Any evidence of smoking within the properties is reason for immediate eviction and causes forfeiture of the security deposit and/or entire rental fee.

Telephone & Internet Service—Electricity—Satellite TV
Each rental home has different services regarding phone and internet services. Check the website for details on a particular home. Any interruption of electric or satellite service caused by weather or other reasons unforeseen by NLP, does not constitute grounds for a refund. Please call the Guest Coordinator if problems arise and we will try to respond quickly. Do not disconnect or rearrange any wiring to or from the TV.

Gas Grills
Gas grills and LP gas are provided for your use, but do so with great caution and heed any warning labels on the grills and tanks. If you run out of gas, please contact the guest coordinator. Please clean off the grill and put the cover down if there is one to keep the grill in good working order, and empty the grease pan after every use to prevent overflow onto the deck.

Furniture
Do not rearrange furniture in the home. Most damage occurs during moving things around. Do not take inside furniture outside or bring outside furniture inside.

Fireworks
Fireworks are not permitted in or around any rental homes.

Locked Closets
Locked closets, cabinets and dock storage are for owners use only. Do not attempt to open them.

Lost & Found
NLP is not responsible for any items lost during your stay or left after your departure. If you find that you are missing something after your leave, contact our guest coordinator. We will do our best to locate the missing items and return them to you.

Maintenance
NLP and the property owners do everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, etc. will be working 100% of the time. We do strive to correct deficiencies as soon as possible. Report all maintenance problems to the guest coordinator. Be certain to leave your name and description of the problem so we may expedite corrective service. . Do not attempt to fix anything yourself, however, please take reasonable action to secure the problem as not to incur any more unnecessary damage. In the event maintenance must be performed, we will do our best to do so without inconvenience to you.

Air Conditioning
We find that setting the thermostat below 70 degrees does not cool the house quicker and tends to freeze up the unit preventing the air conditioning from working at all for a day or two. Therefore, for your comfort, please do not set the thermostat below 70 degrees during your stay.

Refrigerator
Please be patient when expecting the refrigerator to have everything cold that you brought with you. It can take up to 24 hours for the refrigerator to recover from being filled. Especially if there is a lot of warm cases of beverages loaded.